Questions and answers

FAQ

Frequently asked questions

Here you will find the answers to frequently asked questions.

Does Zipforce fit my bike?


Women's bicycle with basket

Standard bike

Hybrid bike

Hybrid

Racing bike

Racing bike

Box bike

Box bike

Folding bike

Folding bike

Cyclo cross

Cyclo cross

Mountain bike

Mountain bike

Fatbike

Fatbike

Studded tyres

Studded tyres

ipforce suits everyone! Maybe a little extra for you who…
Sometimes your bike is parked in unsafe places.
Already have a favorite bike.
Sometimes want to exercise and other times get help from an electric motor.
Want to be able to share an electric motor between different bikes.

Zipforce is mounted on the front or back wheel with the help of a unique mount. The mount is designed to fit as many bicycles as possible.

Modell Zipforce Distance
Motor nominal output power: 250 W
Battery voltage: 22.2 V
Battery: 16 Ah/350 Wh
Charging time: 4 hours (4A charger)
Estimated range max/min: 70/30 km (43/18 miles)
Maximum speed with assistance: 25 km/h
Weight motor and battery: 2.9 kg
Weight bracket and pedal sensor: 0.3 kg
Weight charger: 0.4 kg
Engine dimensions: 275x140x85 mm
PAS connection: Wireless

Modell Zipforce Slim
Motor nominal output power: 250 W
Battery voltage: 22.2 V
Battery: 9.6 Ah/211 Wh
Charging time: 2.5 hours (4 A charger)
Estimated range max/min: 40/20 km (24/12 miles)
Maximum speed with assistance: 25 km/h
Weight motor and battery: 2 kg
Weight bracket and pedal sensor: 0.3 kg
Weight charger: 0.4 kg
Engine dimensions: 275x107x80 mm
PAS connection: Wireless

Modell Zipforce ONE
Motor nominal output power: 250 W
Battery voltage: 22.2 V
Battery: 14.5 Ah / 313.2 Wh
Charging time: 4 hours (4A charger)
Estimated range max/min: 60km/30km (38/19 miles)
Maximum speed with assistance: 25 km/h
Weight of motor and battery: 2.7 kg
Weight bracket and pedal sensor: 0.4 kg
Weight charger: 0.4 kg
Engine dimensions: 270x140x85 mm
PAS connection: Wired

Zipforce works best with relatively smooth tires that are intended for cycling on the road, but can also be used with rougher patterned tires as long as the center has the same shape over the entire tire. The tires must always be well inflated for Zipforce to run reliably. Studded tires are not suitable for Zipforce.

Suitable tire patterns for Zipforce

When you pedal, a pedal sensor senses your pedaling frequency and the motor starts – the rubber wheel that rests against the bike’s tires spins and propels the bike forward.

At full assistance during normal cycling, the battery lasts for about 30-40 km with the models ONE and Distance. If you help a lot yourself, the battery can last up to 70 km. Slim has a smaller battery and therefore shorter range. Zipforce is also equipped with regenerative braking that provides a light engine brake and at the same time charges the battery.

Electric bicycles are legally limited to 25 km/h, and this also applies to Zipforce. At higher speeds, the engine stops running, but you can still, with your own power, get the bike up to higher speeds of course.

Zipforce is a portable electric motor that you mount on the front or back wheel of your regular bike to convert it into an electric bike. When cycling, simply click on the Zipforce supporting motor in the including mount. With additional mounts, you can also move your Zipforce between different bikes.

If your Zipforce product breaks down, contact our Customer Support who will work with you to make an initial assessment of whether your device should be repaired or replaced. We will then email you a return shipping label and ask you to send the product back to us. If your product is under warranty, we will fix it, but if the product cannot be repaired, we will send a replacement product. If the product’s warranty has expired, you can send your product to us and we will get back to you with an estimate.

We manufacture Zipforce in south of Sweden and therefore usually have spare parts in stock close by. Contact our Customer Support and we will help you.

Most bicycle basket suits well with Zipforce.

We sell a bracket that makes the bicycle basket come up higher if your bicycle basket is too close to the tire.

Your Zipforce contains sophisticated components such as circuit boards and batteries that have an impact on the environment. Our ambition is therefore to reuse as much as possible of the components we receive via returns. The components undergo a quality and functionality check and are then reused in our Refurbished products.

A discharged battery takes approximately 4 hours to fully charge with the included charger for the models One and Distance. Zipforce Slim’s battery takes about 2,5 hours to fully charge.

Be aware to only use Zipforce original charger 4A 25.2V to charge your Zipforce, or another charger supplied by Zipforce AB intended for this product. The charger is connected to the Zipforce before it is connected to the wall outlet. The charger is equipped with an LED that lights green when the battery is fully charged and red when charging. The red charging light on the charger lights up when it is connected to the wall outlet. Carrying out a full charge of the battery takes about 4 hours, provided that the battery is completely discharged. It is normal for the charger to get warm. Never place anything on or near the charger or Zipforce, so that the heat cannot be vented away. Do not charge near flammable materials. After charging is complete, the charger must be disconnected. Avoid leaving charging unattended. Do not charge in sub-zero or high temperatures. Contact Zipforce if you suspect damage to the battery or if the device has been exposed to external influences.

Zipforce can be mounted on most bikes, even bikes with shock-absorbing/spring-loaded forks. Some models may require a little more modification than others. The mount is designed to fit as many bicycles as possible. If you’re not sure – please send a picture of your bike to Customer Support and we can take a look at it and help you.

The motor assistance level (how much help you want) is set with a rotatable control located on the unit. You can also set the motor via the Zipforce mobile app. Available for both Android and iOS.

Zipforce is a separate portable electric bike motor, and not a complete electric bike.

Zipforce is water resistant and can withstand rain well. Zipforce has undergone extensive tests and is CE marked according to the electric bicycle directive 2017 which applies within the EU. This means that Zipforce meets the same water endurance requirements as all electric bikes.

Your Zipforce comes with a two-year warranty and a 30-day return policy.

Zipforce can be mounted on the rear wheel. In that case, remember switching to “Reverse Mode” in the app. Mounting on the front wheel is more common because the package holder and fender are often in the way of a rear wheel mounting.

We are located at Dalagatan 76 in Stockholm, Sweden. You are welcome to test Zipforce – please send us an email to our Customer Support and we will make an appointment.

We use Li-ion cells and the battery can handle 1000 full charge cycles from 0-100% with continued good performance. If you need to change the battery, contact our Customer Support and we will help you.

At Zipforce, we aim to make bike commuting more accessible to more people. We hope to help motivate more individuals to leave their cars behind and choose their bikes whenever possible. By choosing one of our electric motors, cycling can become more accessible to more people.

Replacing cars with bicycles can significantly reduce emissions. A petrol-powered car emits around 271g of CO2e per passenger kilometre, while our engines are much more environmentally friendly in comparison. Zipforce Slim and Distance emit 6.5 and 7.09 grams of CO2e per kilometer respectively.

The Zipforce Slim has a CO2e footprint of 29.3kg and the Zipforce Distance has a CO2e footprint of 40.3kg. This refers to the emissions during the manufacture of the units.

Zipforce also has a high recycling rate of 80-90 percent.

The app is downloaded via Google Play or the App Store. With the app, you can make settings for your Zipforce and see information about your Zipforce and cycling. You can view speed, distance, cadence and statistics, among other things.

Configuration:

1. After downloading the app, turn on your Zipforce and wait until the light comes on.

2. When the light is on, open the app, press scan, then click on the number of your Zipforce device identity (Zipforce_xxxx).

3. Enter the default code “1234”. You can change your code on “Set pin”

4. You can also set the speed to eg. 14km/h, if you don’t want to bike so fast.

5. To reset the password to the unit, set the knob to minimum power in “off mode”, then turn on the unit and immediately pull the knob to maximum power and the back to minimum. It should then start flashing blue and red from the device, which means your have succeeded.

Zipforce mobile app

Your Zipforce contains sophisticated components such as circuit boards and batteries that have an impact on the environment. To reduce this effect, please return your old Zipforce to us. We will then ensure that as much as possible of your Zipforce is reused in our Refurbished range and that the other components are safely recycled.

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