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WARRANTY 

We work to ensure that all our customers are 100% satisfied with their purchases. If you have problems with a product, contact us via email info@zipforce.se. 

Enter your order number or serial number on your Zipforce unit and what is wrong with the product, and we will help you. Warranty applies for one (1) year.

  • If reparation of your Zipforce unit is necessary, we will normally take care of this within 3 days of receiving your unit. If you need an exchange unit, please contact our customer service.
  • Warranty do not cover compensation for direct or indirect damage suffered by the customer as a result of handling errors.
  • Warranty do not cover compensating the customer for installation or other inconvenience in the form of cost or work that he has had to repair the bicycle.

RIGHT OF WITHDRAWAL

Zipforce applies the Distance Contracts Act. This means that you as a customer are entitled to a 30-day right of return, without special reason. 30 days are counted from the time you receive the item. Email us at info@zipforce.se if you wish to return and we will send a prepaid return shipping note by email which is used for returns. The standard return fee is free of charge. of charge30

DELIVERY TIMES

Normal delivery time is 1-3 working days for Sweden and 5-7 within the EU. For pre-orders, we give a provisional delivery date which may be later and this will be stated at the time of ordering.

Deviations can occur, for example that an item is sold out. Naturally, we do everything to avoid this. Should this happen, we will contact you. Zipforce therefore reserves the right to make any errors in stock balances that will prevent us from sending ordered goods to you, at any time.

TRACK YOUR PACKAGE

You can easily see where your package is via: https://www.dbschenker.com/global. Use Quick Tracking and your package number, which you will receive via email from us as soon as your package is ready. All our packages are sent to a DB Schenker Service Point.

COMPLAINT

Please contact us before returning an item you wish to complain about. Zipforce applies the Consumer Sales Act to complaints. This means that we undertake to replace faulty or broken products at no extra cost.

Please remember not to redeem packages with visible defects that may have affected the condition of the item you ordered. In this case, make a complaint to Schenker directly at the point of delivery and ask them to return the package to Zipforce and write the reason for the return on the package. Then mail to info@zipforce.se to inform you of the complaint. 

Shipping is always free for approved complaints. The complaint must be made within a reasonable time.

DISPUTE

If we do not agree, the disputes will be resolved in a general court, but you also have the opportunity to turn to the General Complaints Board. The Board’s decision takes the form of a recommendation to the parties to resolve the dispute in a certain way. You can also turn to your consumer counsellor for help.