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WARRANTY 

We work to ensure that all our customers are 100% satisfied with their purchases. If you have problems with a product, contact us via email info@zipforce.se. 

Enter your order number or serial number on your Zipforce unit and what is wrong with the product, and we will help you. Warranty applies for one (1) year.

  • If reparation of your Zipforce unit is necessary, we will normally take care of this within 3 days of receiving your unit. If you need an exchange unit, please contact our customer service.
  • Warranty do not cover compensation for direct or indirect damage suffered by the customer as a result of handling errors.
  • Warranty do not cover compensating the customer for installation or other inconvenience in the form of cost or work that he has had to repair the bicycle.

RIGHT OF WITHDRAWAL

Zipforce applies the Distance Contracts Act. This means that you as a customer are entitled to a 14-day right of return, without special reason. 14 days are counted from the time you receive the item. Email us at info@zipforce.se if you wish to return and we will send a prepaid return shipping note by email which is used for returns. The standard return fee is free of charge. of charge

DELIVERY TIMES

Of course, we strive to deliver your package as soon as possible. In the case of pre-orders, we state the preliminary delivery date, which can then be later in time, and this is then also stated at the time of ordering.

Deviations can occur, for example that an item is sold out. Naturally, we do everything to avoid this. Should this happen, we will contact you. Zipforce therefore reserves the right to make any errors in stock balances that will prevent us from sending ordered goods to you, at any time.

TRACK YOUR PACKAGE

You can easily see where your package is via: https://www.dbschenker.com/global. Use Quick Tracking and your package number, which you will receive via email from us as soon as your package is ready. All our packages are sent to a DB Schenker Service Point.

COMPLAINT

Contact us before you send back an item you want to complain about. Zipforce applies the Consumer Purchase Act to complaints. Accordingly, we undertake to replace faulty or broken products at no extra cost.

Remember not to redeem packages with visible defects that may have affected the condition of the item you ordered. In that case, make a complaint to DHL directly at the delivery point and ask them to send the package back to Zipforce and write the reason for the return on the package. Then email info@zipforce.se to inform us about the complaint.

Shipping is always free for approved complaints. The complaint must be made within a reasonable time.

UNRELEASED PACKAGES, NON-PICKED-UP PACKAGES

If for any reason you do not redeem your package, you will be charged for actual shipping costs and a fee for uncollected packages. Keep in mind that the length of stay for packages with DB Schenker Service Point agents is limited in time! For unredeemed packages, a fee is charged, currently € 20. The fee is deducted from the refund we make for the returned goods.

DISPUTE

If we do not agree, the disputes will be resolved in a general court, but you also have the opportunity to turn to the General Complaints Board. The Board’s decision takes the form of a recommendation to the parties to resolve the dispute in a certain way. You can also turn to your consumer counsellor for help.